Question 1

Can I set up a business account?

Accepted Answer

Yes, you can open a business account. There are several ways to open business accounts with Interpolitan Money:

• Online.
• By emailing us a filled-on paper or PDF application form.

If you have any questions or need help, contact us by email at info@interpolitanmoney.com.

Our support team is available between 9.00am and 5.30pm UK time.

Question 2

Who is Interpolitan for?

Accepted Answer

Interpolitan Money provides UK resident and non-resident individuals and businesses with a truly global alternative banking experience. International clients can obtain domiciled accounts in the UK, EEA and other regions with accounts opened in 7-10 working days (subject to compliance).

Unlike legacy banks, Interpolitan Money provides dedicated relationship managers who understand their clients’ requirements and deliver a bespoke service to achieve their clients’ global banking objectives. 
 
Swift account opening, dedicated relationship managers, multi-jurisdictional accounts, 55+ currencies and payments to 160+ countries all executed seamlessly. If this is what you’re looking for, then Interpolitan Money is right for you. Contact us today at info@interpolitanmoney.com.

Question 3

Is Interpolitan Money a bank?

Accepted Answer

Interpolitan Money provides alternative banking solutions rather than traditional bank accounts. We do not hold a banking license, but we are an Electronic Money Institution (EMI) regulated by the UK’s Financial Conduct Authority (FCA).
 
Because we are not a bank, we are not part of the Financial Services Compensation Scheme that traditional bank are obligated to join before being allowed to loan out clients' money. If too many loans default due to late or missed payments, the bank in question could become insolvent. However, as an EMI, we do not loan out our clients' money. Instead, we keep clients' funds safe via a process called safeguarding.

We hold your funds in specially designated safeguarded bank accounts with our tier 1 banking partners, keeping them separated from our other assets. This means your funds are protected. In the very unlikely event Interpolitan Money should go into liquidation, your funds will be returned to you.

If you require more information, please contact the team at info@interpolitanmoney.com.

Question 4

Do you accept cash or cheque deposits?

Accepted Answer

You can deposit funds into your account by bank transfer (internet/telephone banking/CHAPS/BACS, etc) or debit card, and there is no charge for either of these methods.

We do not accept cash deposits or cheques directly into our account. Should you attempt to (or be successful in) making a payment to us by any of these methods, it will be held in suspension once identified and your currency order will not be processed. Any refund payable will be subject to both a £35.00 admin fee and a 2.5% surcharge.

If you have an issue using any of the recommended methods above, please contact your relationship manager directly.

Question 5

What do I need to open an individual non-resident account?

Accepted Answer

To open a private account, residents and non-residents will need:

• Proof of identity (ID documentation).
• Proof of address.

Full Know Your Customer (KYC details) are available here. 
 
If you have questions about KYC requirements, contact us at info@interpolitanmoney.com.

Our support team is available between 9.00am and 5.30pm UK time.

Question 6

How can I deposit funds into my account?

Accepted Answer

You can make/deposit payments in Sterling to us using a debit card. Alternatively, you can pay us via bank transfer in the currency you require. Please find our bank account details online when you select to add funds and follow the instructions.

Please also note that we do not accept credit cards or take cash payments over the counter at a bank branch. Any attempt to pay in this way may result in charges being made.

If you have an issue using any of the recommended methods above, please contact your relationship manager directly.

Question 7

What do I need to open a business non-resident account?

Accepted Answer

To open a business non-resident account please ensure you have the following ready:

• Company incorporation documents.
• Memorandum and articles of association.
• Confirmation statement.
• Full KYC documents for ultimate beneficial owners/directors or persons with significant control (25% or more).

Full Know Your Customer (KYC) details are available here.

If you have questions or need help, please contact us at info@interpolitanmoney.com.

Our support team is available between 9.00am and 5.30pm UK time.

Question 8

Will I get unique account details?

Accepted Answer

You will get unique IBANs for select currencies as well as the ability to send and receive payments in 55+ currencies and 160+ countries. We’re constantly adding to the list, so please email us at info@interpolitanmoney.com for the latest available currencies with unique IBAN details.

Question 9

Do you run identity verification checks?

Accepted Answer

Yes, all customers need to pass an online identity check at their registered address. This is run automatically when you set up your account and will not affect your credit history in any way. We can confirm your identity by cross-checking your name, address and the date of birth you enter when you sign up against electronic databases made available to us by a trusted verification partner.

If the details that you entered match the public/open records available, your account will be instantly verified and become usable.

If for any reason we are unable to confirm your details with our partner, you will be asked to provide manual documentation to confirm your identity and address. The verification check references both public databases and credit databases. This is not a check of your credit eligibility, and while a soft search may be performed, this will not affect your credit rating in any way.

If you have questions or need help, please contact us at info@interpolitanmoney.com.

Our support team is available between 9.00am and 5.30pm UK time.

Question 10

Why do I need to be verified before opening an account?

Accepted Answer

Interpolitan Money is a regulated service, which means we need to know and understand the purpose of the transactions our customers are making. By checking the correctness of various details about our customers and their transfers, we are able to satisfy our regulators and financial partners while keeping your money safe and secure.

We are fully authorised by the UK Financial Conduct Authority and aim to maintain the maximum standards in the UK’s financial security and compliance laws.

Question 11

Do you run credit checks?

Accepted Answer

We do not run credit checks. You will, however, need to pass online identity checks at your registered address. These checks are run automatically when you set up your account and will not affect your credit score.

Question 12

How do I open an account and how long will it take?

Accepted Answer

You can open an account with us in the following ways:

• Online.
• By filling in a PDF application form (downloadable from our website) and sending it to us.

Our compliance teams aim to open accounts within 7-10 working days; however, the process may take longer if further documentation is required.

For any questions, please contact us at info@interpolitanmoney.com.

Question 13

How old do I need to be to open an account?

Accepted Answer

You must be 18 years or above to use our services. By opening an account, you declare that you are 18 years old, or older.

Question 14

Is my money safe with Interpolitan Money?

Accepted Answer

Yes, Interpolitan takes a holistic approach to security, applying best practices and technologies to every aspect of our systems, products, installations, networks and people. However, we are not a bank and therefore we are not covered by the Financial Services Compensation Scheme (FSCS).

Your money is safe with us through a process called safeguarding.

We hold your funds in specially designated, safeguarded bank accounts, with our tier one UK banking partners, keeping them separated from our other assets. This means your funds are protected.

In the very unlikely event that Interpolitan Money should go into liquidation, you can be assured that your funds will be safely returned to you.

Question 15

I have forgotten my registered email. What should I do?

Accepted Answer

If you have forgotten the email address registered to your account, please contact info@interpolitanmoney.com or call us on +44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time and we will assist you.
 
Alternatively, you can contact you dedicated relationship manager for further assistance.

Question 16

How can I change my personal details, such as my email, address and name?

Accepted Answer

To change the personal details, please visit your online account.

If you would prefer to email or call, you can do so. Our support team is available between 9.00am to 5.30pm UK time. Alternatively, you can contact your dedicated relationship manager directly.

• Email: info@interpolitanmoney.com
• Telephone: +44 (0)20 8187 5001

Question 17

How do I change my password?

Accepted Answer

To change your password, please log into your account with your current details, then select the tab where your name appears in the top right-hand corner of the dashboard. Click on "manage accounts" and select "change password". You will then be asked to confirm your current password before entering your new password.

Question 18

When is the customer services department open?

Accepted Answer

Our experienced customer services team will be happy to answer all queries and concerns on +44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time, Monday to Friday. If you prefer, you can email us at info@interpolitanmoney.com

You can also contact your dedicated relationship manager directly.

Question 19

How do I close my account?

Accepted Answer

You can close your account anytime by contacting our customer services team at info@interpolitanmoney.com or by calling+44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time.

Alternatively, you can contact your dedicated relationship manager.

Question 20

How do I make a complaint?

Accepted Answer

Please follow our complaints procedure, which can be found here.

Question 21

How do I set up an online money transfer?

Accepted Answer

To make an international transfer, please log into your account and ensure you have sufficient funds available to send the transfer. You can load more funds to your account by clicking on the "add funds" key.

Then, choose the "send payment" option. Here you will be able to set up a beneficiary if you have not done so previously, and complete your payment.

Question 22

How do I refund the balance left in my account back to me?

Accepted Answer

To have the balance of your account returned to another account, please log into your account and convert all remaining currency into the currency you require. You can then make an online money transfer payment directly into your other account. Standard fees and charges may apply as normal.

For any further questions, please email info@interpolitanmoney.com or call us on +44 (0) 20 8187 5001.

Alternatively, you can contact your dedicated relationship manager directly.

Question 23

I have forgotten my password. What should I do?

Accepted Answer

If you have forgotten your password, please click on the "get a new Password" option, which appears just below the "login" button. An email will be sent to your registered email address containing a link to reset your password. Please click on this link and follow the instructions.

For further assistance, please email info@interpolitanmoney.com or call us on +44 (0) 20 8187 5001.

Alternatively, you can contact your dedicated relationship manager directly.

Question 24

Is there a charge to use my debit card?

Accepted Answer

To avoid fees from your bank, please use a debit card to transfer funds to your account. We may charge a fee when you use a debit card or make an online bank transfer to us. Please see the fee structure sent to you on account opening.

Question 25

Can I send payments to forex and cryptocurrency providers?

Accepted Answer

Interpolitan Money cannot accept funds from, or send payments to, any forex and cryptocurrency providers.

Question 26

What should I do if the funds have not credited the beneficiary account?

Accepted Answer

If the payment has not arrived with the recipient after a maximum of 5 working days after you receive the payment confirmation, please contact us on info@interpolitanmoney.com or call our support team on +44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time.

Question 27

I am transferring funds to the USA. What is an ABA code, and where can I get this?

Accepted Answer

This may also be referred to as the "routing number", and can be obtained from your bank or beneficiary.

Question 28

I want to send a different currency than those listed on the web site. Can you help?

Accepted Answer

If you need more information or want to trade in a currency not listed on our website, please feel free to call us on +44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time, or email us at info@interpolitanmoney.com.

Alternatively, you can contact your dedicated relationship manager directly.

Question 29

My IBAN or BIC/SWIFT code is not recognised. What should I do?

Accepted Answer

Please check and confirm these specifics with your beneficiary or bank to make sure you have the correct details.

For further assistance, please call us on +44 (0) 20 8187 5001 between 9.00am to 5.30pm UK time, or email us at info@interpolitanmoney.com.

Alternatively, you can contact your dedicated relationship manager directly.

Question 30

What fees are there for sending an international payment?

Accepted Answer

We charge a simple, transparent fixed fee of £5 per transfer on all ordinary international currency payments. We also offer an urgent currency payment option, charged at an additional £5 if required. Other fees may apply: please refer to the fee structure sent to you upon account opening.

Question 31

What information do I need to send funds to Europe?

Accepted Answer

To transfer funds to Europe, you will require a SWIFT/BIC CODE and IBAN Number, both of which you can obtain from the beneficiary or bank you are making the payment to.

Question 32

What information do I need to send funds to the USA?

Accepted Answer

To transfer funds to the USA, you will need a SWIFT/BIC code or ABA code/routing number along with the account number. You can obtain these account details from the beneficiary or bank you are making the payment to.

Question 33

What information do I need to set up a beneficiary / recipient?

Accepted Answer

To set up a beneficiary, you will need:

• The full name of the individual or company name.
• Bank account details (IBAN code/account number, SWIFT/BIC/sort codes, ABA/BSB routing number as appropriate).
• Country in which the bank account is held.
• Currency in which the bank account is held.
• Payment reference.

You’ll also need to tell us briefly why you’re making the payment (e.g. house purchase or paying an invoice). The collection of this information is an anti-money laundering requirement.

Question 34

When will my funds credit the recipient bank account?

Accepted Answer

All urgent payment types will credit your beneficiary account on the same business day or next business day. (please note, additional fees are applicable for this service).

For all non-urgent types, your payment will credit the beneficiary account within three business/working days.

Question 35

Will I be sent a proof of payment?

Accepted Answer

We will email a proof of payment to your registered email address once your payment has been sent.

Frequently asked questions

Can I set up a business account?

Who is Interpolitan for?

Is Interpolitan Money a bank?

Do you accept cash or cheque deposits?

What do I need to open an individual non-resident account?

How can I deposit funds into my account?

What do I need to open a business non-resident account?

Will I get unique account details?

Do you run identity verification checks?

Why do I need to be verified before opening an account?

Do you run credit checks?

How do I open an account and how long will it take?

How old do I need to be to open an account?

Is my money safe with Interpolitan Money?

I have forgotten my registered email. What should I do?

How can I change my personal details, such as my email, address and name?

How do I change my password?

When is the customer services department open?

How do I close my account?

How do I make a complaint?

How do I set up an online money transfer?

How do I refund the balance left in my account back to me?

I have forgotten my password. What should I do?

Is there a charge to use my debit card?

Can I send payments to forex and cryptocurrency providers?

What should I do if the funds have not credited the beneficiary account?

I am transferring funds to the USA. What is an ABA code, and where can I get this?

I want to send a different currency than those listed on the web site. Can you help?

My IBAN or BIC/SWIFT code is not recognised. What should I do?

What fees are there for sending an international payment?

What information do I need to send funds to Europe?

What information do I need to send funds to the USA?

What information do I need to set up a beneficiary / recipient?

When will my funds credit the recipient bank account?

Will I be sent a proof of payment?

LONDON

5th Floor, 33 Cavendish Square, London, UK W1G 0PW
+44 (0)20 8187 5001
info@interpolitanmoney.com

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Frequently asked questions

Can I set up a business account?

Who is Interpolitan for?

Is Interpolitan Money a bank?

Do you accept cash or cheque deposits?

What do I need to open an individual non-resident account?

How can I deposit funds into my account?

What do I need to open a business non-resident account?

Will I get unique account details?

Do you run identity verification checks?

Why do I need to be verified before opening an account?

Do you run credit checks?

How do I open an account and how long will it take?

How old do I need to be to open an account?

Is my money safe with Interpolitan Money?

I have forgotten my registered email. What should I do?

How can I change my personal details, such as my email, address and name?

How do I change my password?

When is the customer services department open?

How do I close my account?

How do I make a complaint?

How do I set up an online money transfer?

How do I refund the balance left in my account back to me?

I have forgotten my password. What should I do?

Is there a charge to use my debit card?

Can I send payments to forex and cryptocurrency providers?

What should I do if the funds have not credited the beneficiary account?

I am transferring funds to the USA. What is an ABA code, and where can I get this?

I want to send a different currency than those listed on the web site. Can you help?

My IBAN or BIC/SWIFT code is not recognised. What should I do?

What fees are there for sending an international payment?

What information do I need to send funds to Europe?

What information do I need to send funds to the USA?

What information do I need to set up a beneficiary / recipient?

When will my funds credit the recipient bank account?

Will I be sent a proof of payment?

LONDON

5th Floor, 33 Cavendish Square, London, UK W1G 0PW +44 (0)20 8187 5001 info@interpolitanmoney.com

Subscribe to Our Newsletter

5th Floor, 33 Cavendish Square, London, UK W1G 0PW
+44 (0)20 8187 5001
info@interpolitanmoney.com